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Saturday November 07, 2009

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Page last updated on 03/16/2007 - 18:40 by Landi

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Save 30%: When you join Watchzone for Free

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Expiration: unkwn (updated on: 07/10/2005 - added on: 07/05/2005)

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Receive Free Shipping 2-nd Day Shipping on select brands (US orders only)

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Expiration: unkwn (updated on: 03/16/2007 - added on: 03/16/2007)

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Deals & Categories

TechnoMarine Professional Diving Watches

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How the World Tells Time--Citizen Watches Now On Sale

Disney Watches @ Watchzone.com

Get a MIB II Hamilton Watch for just $74.99

Save up to 30% on your first purchase
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	» Save an extra 20% + free shipping Discount Code: SVDAY (Expires on: Ongoing)--Get It

	» Receive $5 OFF $100+, $10 OFF $200+, $15 OFF $300, or $20 OFF $500+ orders Discount Code: FQDN06 (Expires on: Ongoing)--Get It

	» Receive an Extra 30% OFF Clearance (Expires on: Ongoing)--Get It

Recently Expired Watchzone Promotional Coupons -if any (faq)

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Several Shipping option s available starting with 2nd Day Air (FedEx 2 Business Days) at $7.48 + $1.00/item handling fee.

Your Comments & Reviews

Rating:

Rating details

From:

Stacey , Oregon

Title:

Awful Customer Service 03/18/2009 - 15:09

Review:

I received this watch , Fossil ES2144, as a gift from my husband at Christmas. The band is covered with small stones and by early January one had already fallen out. Watchzone.com at this point was very helpful and mailed me a new watch without a problem. Today my experience was a different story. Another stone has fallen out of the replacement watch I received the end of January. Today is March 18th. Since the current stone issue is beyond their 30 day grace period watchzone.com will not honor an exchange of a different watch. I asked to speak with the manager Robert and he was very unhelpful. I asked for his last name but he refused to give it. I was told to deal directly with fossil and that it was "no longer watchzone.com's problem." I personally feel that it is their problem. They already had a record of my prior return which should make this second stone a significant issue. If watchzone.com is selling a faulty product, even if it is a fossil defect, they were the retailer that sold me the product which makes them responsible for offering me a replacement. Since they were so unhelpful, I am now stuck with a $100 watch that will continue to lose stones on a monthly basis. I would have preferred a new style of watch from watchzone.com but that offer was fully denied. I urge others looking to make a purchase with this company to think otherwise and look for one that offers more than a 30 day grace period. I work in customer service on a daily basis and feel Robert was one of the rudest people I have ever dealt with. I urge you to rethink your purchase with watchzone.com.

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From:

Hem , Pennsylvania

Title:

Very bad customer service 12/19/2008 - 20:15

Review:

Customer service was completely unhelpful when I contacted them to change the shipping address. I ordered a watchzone watch through Amazon. By error, I selected the wrong address on my amazon address book. I contacted them in less than 24 hours to correct the address but the item had already shipped (yes they ship fast). Their attitude was to excuse themselves by emphasizing that it was my error. They simply didn't want to deal with it. I then tried to get some information about international shipping and customs related issues to figure out how I can get the watch back to my address or return it to them and they had no idea. They were not even willing to find out if they could help. I expect a company that ships items internationally to be better informed. I also expect customer service to try to be helpful even when it's not their fault. With the competition as high as its, I see no reason at all to ever go back to watchzone to shop.

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